Return Policy

Can I Return an Item?

Yes, we accept returns provided that the following conditions are met.

If you are not satisfied with your order, you may return it within 30 days of receiving it. To qualify for a return, all of the following conditions must be met:

Original condition: The item must be returned in the same condition in which it was received, including all original packaging, accessories, and included items.
Proper handling: Please handle the item with care. Damage caused by improper handling is not eligible for return.
Hygiene-sensitive products: Items such as underwear and swimwear cannot be returned.
Defective items: If your item was defective upon arrival, please contact us immediately and include clear photographs showing the defect.
Return shipping costs: Customers are responsible for all return shipping costs.
Return approval: If your return meets all applicable conditions, we will confirm its approval within 10 business days.

Important: We reserve the right to refuse returns for items that have been used, damaged, or improperly handled.

How to Request a Return

To request a return, please email info@linda-sarah.com and include the following information:

Your order number
The reason for the return
Photographs of the item, if it is damaged or defective
Your full name and address

Once we have received your request, we will provide you with the correct return address. Please do not return your order to the original sender address shown on the package.

Return Shipping Costs

Customers are responsible for all return shipping costs. The exact cost will depend on the shipping provider selected by the customer.

We will only cover the return shipping costs if you received a damaged or incorrect item due to an error on our part. In such cases, you must contact us immediately after receiving the item, provide clear photographs, and obtain our approval before returning it.

Cancellation Policy (Right of Withdrawal)

You have the right to cancel your order within 30 days of placing it.

Important: Our system processes orders automatically, which means we are unable to stop the fulfilment and shipping process once an order has been confirmed. Therefore, cancellations generally cannot be accepted after an order has been placed. Please wait until your order has been delivered and then follow the return procedure.

In rare cases, we may still be able to make minor changes, such as changing the selected size or colour. Please contact us as soon as possible if you need to request a change.

To request a cancellation, please email info@linda-sarah.com. The cancellation will officially take effect once we have received the returned item. Customers are responsible for the return shipping costs.

Important Shipping Information

Our products are shipped internationally. Delivery may therefore take longer than expected due to customs procedures or other circumstances beyond our control.

Shipping delays do not constitute grounds for cancellation. If your order is already in transit, it cannot be cancelled. Once your order has been delivered, you may request a return in accordance with the procedure above.

Refunds Following Cancellation

If you exercise your right to cancel, we will refund the amount paid, excluding shipping costs, unless the return was caused by an error on our part.

The refund will be processed through your original payment method within 30 days of receiving the returned item.